Managed Services · IT AMC
IT Support & AMC
Contracts in Dubai
An annual maintenance contract that keeps your IT healthy all year. Preventive maintenance, helpdesk, on-site visits and fast response at a fixed annual or monthly price.
What's Included
Year-Round IT Maintenance
Preventive Maintenance
- Scheduled health-check visits
- Windows and software updates
- Antivirus and security checks
- Hardware cleaning and inspection
Helpdesk Support
- Phone, email and WhatsApp support
- Remote fixes within minutes
- Clear ticket tracking
- Named engineers who know you
On-Site Support
- Engineer visits when needed
- Agreed response times
- Printer and peripheral support
- New user and device setup
Hardware Cover
- Laptops, desktops and servers
- Networks and Wi-Fi
- Printers and scanners
- Replacement and warranty handling
IT AMC Dubai
Fixed Cost, Fewer Problems
An IT annual maintenance contract (AMC) replaces unpredictable call-out bills with a fixed cost and a team that looks after your systems before they break. It is the most common way UAE businesses buy IT support, and choosing the right one makes a big difference.
Tech1UAE AMC contracts cover your computers, servers, network, printers and software. Engineers visit on a schedule to carry out preventive maintenance, and our helpdesk handles day-to-day problems remotely. If something needs hands-on attention, we come to you within agreed response times.
Our AMC plans can be upgraded to fully managed IT services with 24/7 monitoring and cybersecurity included. We provide AMC support across Dubai, Abu Dhabi and the Northern Emirates.
What makes a Tech1 AMC different
- Clear scope, so you know what is covered
- Agreed response times in writing
- Preventive visits, not just break-fix
- Security checks included as standard
- Reports showing work done each quarter
FAQs
Frequently Asked Questions
What is an IT AMC?
An IT annual maintenance contract is an agreement where a provider maintains and supports your IT for a fixed fee, usually including preventive maintenance, helpdesk support and on-site visits.
How much does an IT AMC cost in Dubai?
Pricing depends on the number of users, devices and servers and the level of on-site cover. We give a fixed written quote after a short review of your setup.
Is an AMC the same as managed IT services?
They overlap. An AMC focuses on maintenance and support visits, while managed IT services add 24/7 monitoring, security management and strategic planning. We offer both.
What response time do you offer?
Response times are agreed in the contract, with urgent issues prioritised. Most requests are picked up by our helpdesk within minutes during business hours.
Can we pay monthly instead of annually?
Yes. Most clients prefer a fixed monthly fee, though annual payment is also available.
Get an AMC Quote
Tell us about your office and we will send a fixed, clear quote.