FAQs
IT Support Questions,
Answered
Straight answers to the questions UAE businesses ask us most about IT support, cybersecurity, cloud, pricing and getting started with Tech1UAE.
Common Questions
Frequently Asked Questions
What IT services does Tech1UAE provide?
We provide managed IT support, cybersecurity, cloud and Microsoft 365, networks and IT infrastructure, business phone systems, smart automation and IT procurement, all from one team.
Which Emirates do you cover?
All seven. Our team is based in Dubai Media City and supports businesses in Dubai, Abu Dhabi, Sharjah, Ajman and Umm Al Quwain and Ras Al Khaimah and Fujairah.
Do you support small businesses?
Yes. Most of our clients are small and mid-sized businesses, from five-person studios to multi-site companies. Our plans scale with the number of users and devices you have.
How much does IT support cost?
Most clients pay a fixed monthly fee per user or per device, depending on how much on-site cover they need. Projects are quoted at a fixed price. We provide a written quote after a short review, so there are no surprises.
What is the difference between an AMC and managed IT services?
An IT AMC focuses on maintenance and support visits. Managed IT services add 24/7 monitoring, security management, patching and planning. We offer both, and many clients start with one and move to the other.
Do you provide 24/7 support?
Our helpdesk works during UAE business hours, and our NOC and SOC monitoring watches your systems 24/7, so problems are spotted and handled outside office hours too.
Do you offer on-site support?
Yes. Most issues are fixed remotely within minutes, and our engineers visit your office for installations, hardware faults and anything that needs hands-on work.
Can you set up IT for a new office?
Yes. We plan and deliver everything a new office needs: cabling, network, Wi-Fi, phones, laptops, printers and Microsoft 365, so staff can work from day one.
Are you a Microsoft partner?
Yes. We supply and support Microsoft 365 and Azure, including licensing with monthly or annual billing, migrations and security configuration.
How do you protect our business from cyber attacks?
We combine multi-factor authentication, endpoint protection, patching, email security, staff awareness and immutable backups. For a clear starting point, we offer an IT and security audit.
Can you back up Microsoft 365?
Yes. Microsoft does not provide full backups of your mailboxes, OneDrive, SharePoint or Teams data, so we add a dedicated backup with long-term retention.
Can you take over from our current IT provider?
Yes. We manage the handover with your current provider, collect passwords and documentation, set up monitoring and fix any urgent risks. Most onboarding takes two to four weeks.
Do you work with in-house IT teams?
Yes. Our co-managed IT service supports your in-house staff with tools, specialist skills and holiday cover, without replacing them.
Do you supply hardware and software?
Yes. Through our IT procurement service we supply laptops, servers, networking and licences with UAE warranty, configured and ready to use.
Do you support international companies in the UAE?
Yes. We are British-managed with offices in the UK and UAE, and provide field engineering and smart hands for international IT providers and vendors.
How do we get started?
Contact us for a short discovery call. We review your current setup, answer your questions and send a clear proposal with a fixed price.
Still Have a Question?
Talk to our team and we will give you a straight answer.