Solutions · Telecom & Communications
Total Connectivity, Telecom
& Voice Solutions
Voice, unified communications, collaboration and connectivity, designed, engineered and supported end to end.
What We Deliver
Telecom & Communications Solutions
Voice & UC
- Enterprise IP Telephony & Unified Communications
- Cloud & Hosted Telephony
- Call Center & Omnichannel Contact Center
- PTT Handsets & Solutions
- Hospitality Telecom Solutions
- Business Center Solutions
Collaboration
- Audio / Video Conferencing & Solutions
- Communication Hardware & Software
- Voice Integration with ERP & CRM
- Systems Integration Services
Connectivity
- Internet & WAN Connectivity
- VoIP Services (DID, Trunks, Interconnects)
- End-to-End Managed Connectivity
- Connectivity Design & Technical Evaluation
- Wireless Network Design & Optimization
Support & Optimization
- Consultation, Engineering & Technical Services
- Diagnostics & Technical Support
- Network Assessment & Optimization
- Telecom Expense Management
Business Phone Systems & Telecom in the UAE
Modern Business Communications, Fully Managed
Your phone system and connectivity are how customers reach you. Tech1UAE designs and supports modern telecom and unified communications for businesses across Dubai and the UAE, from a handful of extensions to multi-site organisations.
We deploy cloud and on-premises IP-PBX systems, connected to UAE carriers through SIP trunks, with desk phones, softphones and mobile apps so your team can take calls anywhere. We also integrate Microsoft Teams calling, call recording, IVR menus, call queues and WhatsApp Business messaging, so customers reach the right person first time.
Behind the phones, we design the connectivity that supports them: business internet, failover links, site-to-site VPNs between offices and quality-of-service on your network so voice calls stay clear. When something needs changing, a new starter, a new number or a new office, our team handles it.
Telecom services we provide
- Cloud and on-premises IP-PBX phone systems
- SIP trunks with UAE carriers
- Microsoft Teams calling and softphones
- Call centre features: IVR, queues and recording
- Business internet, failover and site-to-site VPN
Myths vs Facts
Business Phone Myths, Busted
MythVoIP calls sound worse than a landline.
FactOn a properly configured network with quality-of-service settings, VoIP calls are as clear as any landline.
MythVoIP is not allowed in the UAE.
FactBusiness VoIP is permitted over SIP trunks from licensed operators such as e& and du, which is exactly how we set it up.
MythIf the internet goes down, we lose our phones.
FactCalls can fail over to a backup internet line or divert automatically to mobiles, so customers still get through.
MythA new phone system means new numbers.
FactIn most cases your existing numbers can be moved to the new system.
MythA new system needs a big upfront investment.
FactHosted phone systems run on a monthly fee with no PBX hardware to buy.
MythRemote staff cannot use the office phones.
FactSoftphone apps put the office number on any laptop or mobile, wherever your team is working.
FAQs
Frequently Asked Questions
Can we keep our existing phone numbers?
In most cases, yes. We work with your carrier to move existing numbers onto the new system, and plan the switchover so calls are not lost.
Do you support Microsoft Teams calling?
Yes. We can connect Microsoft Teams to your phone system or carrier, so staff make and receive external calls from Teams on their laptop or mobile.
Can staff answer office calls on their mobile?
Yes. With a softphone app, staff can answer and transfer office calls from their mobile, wherever they are.
Is a cloud phone system reliable?
Yes, when it is designed properly. We use quality-of-service settings on your network and backup internet connections so calls continue even if one link fails.
Do you offer support after installation?
Yes. We provide ongoing support and changes, such as adding users, updating call flows and managing numbers, as part of a managed service.
Upgrade the Way You Communicate
From a new phone system to a full contact center, we'll design the right solution for your team.